345db Privacy Policy

1 Information We Collect

When you interact with the 345db platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect personal data about you. The scope of data collected depends on the nature of your interaction. We collect only the information that is genuinely necessary for us to provide our services, comply with legal obligations, and protect the integrity of our platform.

Information you provide directly:

• Registration data: Full legal name, date of birth, residential address (including city, district, and postcode within Bangladesh), email address, and mobile phone number.
• Identity verification (KYC) documents: National Identity Card (NID) number or scan, passport, or other government-issued photo identification; proof of address documents; and, where required, proof of payment method ownership.
• Financial data: Mobile money account numbers for bKash, Nagad, Rocket, or Upay transactions; card details for Visa or Mastercard deposits (card numbers are tokenised and never stored in full on our servers); transaction history including deposit amounts, withdrawal requests, and bonus claims.
• Communications: Records of live chat conversations, support ticket submissions, email correspondence, and any feedback or complaints you submit to 345db.
• Responsible gaming declarations: Self-exclusion requests, deposit limit preferences, time-out requests, and any voluntary disclosures you make regarding your gambling behaviour.

Information collected automatically:

• Device and technical data: IP address, device type (mobile, tablet, or desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited on the 345db platform, games played and betting markets accessed, session duration, click patterns, search queries entered within the platform, and feature usage frequency.
• Geolocation data: Approximate geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted location. We do not collect precise GPS-level location data without your explicit consent.
• Cookie and tracking data: Identifiers placed on your device via cookies, local storage, and similar technologies, as described further in the Cookies section of this policy.

2 How We Use Your Data

345db uses the personal data we collect for the following specific purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.

Marketing communications: 345db may send you promotional emails or platform notifications about bonuses, new games, cricket betting markets (including BPL, IPL, and T20 World Cup promotions), and seasonal offers (such as Eid or Pohela Boishakh specials) only where you have explicitly opted in to receive such communications. You may withdraw this consent and unsubscribe at any time by contacting [email protected] or by using the unsubscribe link in any marketing email you receive.

Automated decision-making: 345db uses automated systems to detect unusual account activity, identify potential bonus abuse, and flag transactions that trigger our AML thresholds. Where an automated decision may significantly affect your account (for example, a temporary restriction), you have the right to request that a human member of our team reviews the decision. Contact us at [email protected] to exercise this right.

3 Data Sharing & Third Parties

345db does not sell or rent your personal data to any third party for marketing purposes. We may, however, share your data with carefully selected third parties in the following circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: We share transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations and are not permitted to use your data for their own marketing purposes.
• KYC and identity verification partners: We may use accredited third-party identity verification services to assist with document validation and fraud screening. These partners process your data only on our instructions.
• Game content providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data necessary to deliver their games to you. This data is limited to what is technically required for game functionality and is governed by the providers' own data processing agreements with 345db.
• Analytics and platform infrastructure providers: We use third-party software services for platform hosting, performance monitoring, and usage analytics. These providers act as data processors under our instruction and may not use your data independently.
• Legal and regulatory authorities: 345db may be required to disclose player data to law enforcement agencies, financial intelligence units, or other regulatory authorities in Bangladesh or other applicable jurisdictions where we are under a legal obligation to do so. We will notify you of any such disclosure where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 345db's business, your personal data may be transferred to the acquiring entity. We will notify affected players and ensure that equivalent privacy protections remain in place.

4 Cookies & Tracking Technologies

The 345db platform uses cookies and similar technologies (including local storage and session storage) to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the player experience. The following categories of cookies are used on the 345db platform:

• Strictly necessary cookies: These are essential for the platform to operate. They maintain your login session, preserve your bet slip contents between pages, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences such as preferred language, display settings, and previously selected payment methods, so you do not need to re-enter them on each visit.
• Analytics cookies: These collect anonymised data about how players use the 345db platform — which pages are most visited, how long sessions last, and where users tend to exit. This data is used in aggregate form to improve platform design and content. Individual players are not identified in analytics reports.
• Security and fraud-prevention cookies: These help us identify suspicious login patterns, detect bot activity, and prevent unauthorised account access. They are a key component of our platform security infrastructure.

Most web browsers accept cookies by default. You can configure your browser to block or delete cookies at any time; however, doing so may impair the functionality of the 345db platform, including your ability to stay logged in, place bets, or access your account settings. Instructions for managing cookies are available in your browser's help section.

5 Data Security & Retention

345db takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption at rest for sensitive data fields including identity documents and payment records
• Role-based access controls ensuring that only authorised personnel with a documented business need may access player records
• Regular security assessments, penetration testing, and vulnerability management processes
• Two-factor authentication (2FA) available to all players to add an extra layer of protection to their accounts
• Automated monitoring systems that detect and alert on unusual access patterns or data exfiltration attempts in real time
• Regular staff training on data protection, phishing awareness, and secure handling of personal information

Data Retention: 345db retains your personal data for as long as your account remains active and for a period of time thereafter as required by applicable law and regulatory obligations. The following general retention periods apply:

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked back to any individual player. If you request deletion of your data before the end of a mandatory retention period, we will retain only the minimum data required by law and delete all other records immediately.

6 Your Privacy Rights

As a player on the 345db platform, you hold the following rights with respect to your personal data. 345db is committed to honouring these rights promptly and without undue delay. All requests should be submitted to [email protected] with the subject line "Data Rights Request" and must include sufficient information to verify your identity before we can act on the request.

• Right of access: You have the right to request a copy of the personal data 345db holds about you, along with information about how it is used and who it has been shared with. We will respond to access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update many of your account details directly through your account settings.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent. This right is subject to any overriding legal obligations that require us to retain the data.
• Right to restrict processing: In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we pause our use of that data while the matter is investigated.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you choose.
• Right to object: You have the right to object to processing of your data based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent: Where we process your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

7 Children & Minors

The 345db platform is strictly intended for adults aged 18 years and above. 18+ We do not knowingly collect, store, or process personal data from any person under the age of 18. Our registration process requires users to confirm their date of birth, and identity verification procedures are in place to identify and reject applications from minors.

If 345db becomes aware that a registered account belongs to a person under the age of 18, we will immediately suspend the account, delete all associated personal data (subject to any minimum legal retention obligations), and return any deposited funds to the originating payment method after verification. We will also report the matter to relevant authorities where required by law.

If you are a parent or guardian and you believe that a minor in your care has registered or attempted to register on the 345db platform, please contact us immediately at [email protected]. We take all such reports seriously and will act swiftly to investigate and resolve the matter.

345db also encourages parents and guardians in Bangladesh to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. We are committed to the responsible promotion of gambling services and support all efforts to keep gambling out of the reach of minors.

8 Policy Updates & Contact

345db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or regulatory guidance. When we make material changes to this policy, we will:

• Update the effective date at the top of this page
• Send an email notification to all registered players at their registered email address
• Display a prominent notice within the 345db platform for a period of at least 14 days following the update

We encourage you to review this Privacy Policy periodically, even if you have not received a notification, to stay informed about how 345db protects your data. Your continued use of the 345db platform after any update to this policy constitutes your acceptance of the revised terms.

Contact Us: If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 345db handles your personal data, please contact our dedicated data protection team:

We are committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. 345db will cooperate fully with any such authority in the investigation of a complaint.

This Privacy Policy, together with the Terms & Conditions and Responsible Gaming policy, forms part of the complete agreement between you and 345db governing your use of the platform.