Play Smart, Stay Safe at 345db

1 Age Restriction & Player Eligibility

During registration, all new players must confirm their date of birth and agree that they are at least 18 years old. 345db's identity verification (KYC) process — which is mandatory before any withdrawal can be processed — cross-checks the declared age against official government-issued identification such as the Bangladesh National Identity Card (NID) or passport. Any account found to belong to a person under 18 will be immediately suspended and the registered funds returned to the originating payment method after verification.

We strongly encourage parents and guardians in Bangladesh to use parental control software on shared devices to prevent minors from accessing online gambling platforms. If you suspect a minor has accessed or attempted to access the 345db platform, please contact us immediately at [email protected] so we can investigate and act swiftly.

2 Our Safer Gambling Principles

Responsible gaming at 345db rests on three core principles:

• Gambling as entertainment, not income: 345db games and betting markets — including cricket odds, slots, and live casino tables — are designed to be enjoyable entertainment. The house always maintains a mathematical edge over time. Do not treat gambling as a way to earn money, pay bills, or solve financial problems. Set a budget before you play and treat any losses as the cost of entertainment, in the same way you would a cinema ticket or a meal out.
• Informed play: Every player deserves to understand the odds, the rules, and the risks associated with each game before they play. 345db provides game-specific information, return-to-player (RTP) rates, and clear terms on all bonuses and promotions. We believe informed players make better decisions.
• Transparent tools and no barriers to help: Our responsible gaming tools — deposit limits, time-outs, and self-exclusion — are clearly signposted, easy to activate, and never hidden behind complex menus. 345db will never attempt to dissuade a player from using these tools or delay their activation unreasonably.

If at any point gambling stops feeling like entertainment and starts feeling like an obligation, a escape from problems, or a financial pressure, please treat that as a signal to use one of the tools described in the sections below or to reach out to our support team.

3 Recognising Problem Gambling

Problem gambling can affect people from all walks of life, including players in Dhaka, Chittagong, Sylhet, and every corner of Bangladesh. It often develops gradually rather than suddenly, which is why it can be difficult to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment into problematic territory.

If you recognise two or more of these signs in your own behaviour, it is worth taking a step back and honestly evaluating your relationship with gambling. This does not necessarily mean you have a serious problem, but it does suggest that your current approach may benefit from the use of some of the tools described below — or from a conversation with our support team or a professional counsellor.

4 Deposit Limits & Spend Controls

One of the most effective ways to keep your gambling within safe, affordable boundaries is to set a deposit limit on your 345db account before you start playing. Deposit limits allow you to cap the total amount you can add to your account within a defined rolling time period. Once your limit is reached, you will not be able to make any further deposits until the period resets.

How to set a deposit limit: Log in to your 345db account and navigate to the Responsible Gaming section of your account settings. Select "Deposit Limits", choose your preferred limit type (daily, weekly, or monthly), enter your desired amount in BDT, and confirm. The limit will be active immediately. You can view your current remaining allowance at any time from the same section.

Reducing vs. increasing limits: If you wish to reduce your deposit limit — for example, cutting your daily cap from ৳5,000 to ৳2,000 — the change takes effect immediately with no waiting period. This is intentional: we want it to be as easy as possible to restrict your own spending. If you later wish to increase a limit, a mandatory 48-hour cooling-off period applies before the higher limit becomes active. This delay is a deliberate safeguard, giving you time to reconsider whether the increase is genuinely in your best interest.

In addition to deposit limits, 345db is actively developing additional spend-control features including loss limits and wager limits. These will be rolled out progressively. Players who wish to discuss interim spend-control arrangements in advance of this rollout should contact [email protected] directly.

5 Time-Out & Cooling-Off Periods

Sometimes all you need is a short, structured break from gambling to reset your perspective and re-evaluate your habits. The 345db time-out feature allows you to temporarily suspend your account for a fixed period without permanently closing it. Time-outs are an excellent option for players who feel they are spending too much time or money gambling but are not ready for or do not need a full self-exclusion.

During any active time-out period, your 345db account will be fully inaccessible — you will not be able to log in, deposit, place bets, or play any games. All pending withdrawal requests that existed before the time-out will continue to be processed normally. You will also be automatically removed from all marketing communications for the duration of the time-out.

Activating a time-out: Navigate to the Responsible Gaming section of your account settings, select "Time-Out", choose your preferred duration from the available options, and confirm. The time-out takes effect immediately and cannot be reversed or shortened once active — this is intentional and designed to protect you. Once your time-out expires, your account will be automatically reinstated.

6 Self-Exclusion

Self-exclusion is the most decisive responsible gaming tool available at 345db. It is intended for players who have concluded that gambling is causing them harm and who want a firm, lasting barrier placed between themselves and the platform. When you self-exclude, your 345db account is permanently closed for the chosen exclusion period and cannot be reopened during that time under any circumstances.

Self-exclusion periods at 345db:

What happens during self-exclusion:

• Your account is immediately and completely suspended — no login, no deposit, no play.
• Any active bonuses are forfeited. Account balance funds will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank card) after identity verification.
• You are permanently removed from all 345db marketing and promotional communications.
• Your account details are retained for legal and regulatory compliance purposes only, in line with our Privacy Policy.
• At the end of a non-permanent exclusion period, your account will not be automatically reinstated. You must contact 345db support and complete a reinstatement process, which includes a mandatory cooling-off interview with our responsible gaming team.

How to self-exclude: You can initiate self-exclusion from the Responsible Gaming section of your account settings, or by contacting our support team directly at [email protected] or via live chat. State clearly that you wish to self-exclude, your preferred exclusion duration, and your registered username. Our team will action the request immediately, no questions asked, no attempts to change your mind.

7 Support Resources & Getting Help

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please reach out for help. Asking for help is a sign of strength, not weakness. 345db fully supports players in Bangladesh who are seeking guidance, and our support team is trained to assist you without judgment.

In addition to the resources above, we strongly encourage any player who is struggling with gambling to speak honestly with a trusted friend, family member, or medical professional. Problem gambling is a recognised condition with established, effective treatment pathways. You do not need to manage it alone.

Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities across Bangladesh can also seek referrals to local mental health and addiction support services through their district hospital or primary healthcare provider.

8 345db Player Protection Commitment

Responsible gaming is not a static programme at 345db — it is an ongoing commitment that we actively invest in and improve. Below is a summary of the concrete, operational steps we take every day to protect players across Bangladesh:

• Player monitoring: Our platform uses automated systems to identify patterns of play that may indicate developing problem gambling — such as rapid deposit escalations, extended unbroken play sessions, or large losses within short windows. When such patterns are detected, our responsible gaming team will proactively reach out to the player with a welfare check.
• Staff training: All 345db customer support agents are trained in responsible gaming practices, including how to identify signs of distress in player communications and how to sensitively direct players to appropriate tools and external resources.
• No predatory marketing: 345db never targets players with bonus offers immediately after they have requested a responsible gaming tool, returned from a time-out period, or exhibited signs of problematic gambling behaviour. Marketing communications always include clear opt-out mechanisms.
• Reality checks: Players who wish to receive periodic session reminders — such as a notification after 60 minutes of continuous play — can request this feature from our support team. This feature reminds you how long you have been playing and prompts you to decide whether to continue.
• Transparent game information: 345db displays RTP (Return to Player) percentages for all slot and casino games so that players can make informed choices about the games they play. Higher volatility games are labelled accordingly.
• Ongoing policy review: This Responsible Gaming policy is reviewed on a minimum annual basis and updated to reflect new best practices, regulatory guidance, and feedback from the player community. The current version was reviewed in January 2026.

We believe that a platform that genuinely looks after its players builds lasting trust — and lasting trust is the foundation on which 345db intends to grow its presence as Bangladesh's premier online gaming destination. If you have feedback on our responsible gaming programme, suggestions for improvements, or a complaint about how a responsible gaming request was handled, please contact [email protected] with the subject line "Responsible Gaming Feedback". We read every message and respond within 5 business days.